Frequently Asked Questions
The following are frequently asked questions (FAQs) and answers about SIPRelay.
SIPRelay is designed for deaf and hard-of-hearing individuals who wish to communicate from anywhere in the US or its territories, at anytime with a mobile device and/or personal computer (PC).
Deaf or hard-of-hearing individuals must be registered with and verified by mySorenson before they are able to place calls using SIPRelay other than to 911. Please visit www.mysorenson.com to create an account. After registering, you will receive an email with instructions to verify your account. Once your account is verified, you will receive a local 10-digit number and be able to place and receive SIPRelay calls.
SIPRelay is a free service provided to the deaf and hard-of-hearing.
No. SIPRelay does not accept 900-number calls.
Yes. SIPRelay can process Spanish-to-Spanish relay calls; simply say "Espanol" when you reach a Communications Assistant (CA) to be transferred to a Spanish-speaking CA or use SIPRelay Mobile and select Espanol in the options menu of the application.
No. SIPRelay does not accept international calls.