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In order to place and receive SIPRelay calls using AIM, you will need an account with Sorenson Communications. To create your account, please visit www.mysorenson.com.
Place a SIPRelay call to a hearing individual:
- Use the AIM login on this page to access your AIM account. If you do not have an AIM account, click here to create one.
- Add the screen name 'siprelay' as a buddy if you have not already added it.
- Send an IM to the 'siprelay' buddy with the area code and telephone number of the person you wish to call.
- A Sorenson CA will answer the call and relay your conversation.
Note: After June 30, 2009 only emergency calls will be processed without registering for an account with Sorenson Communications. To create your account, please visit www.mysorenson.com.
Place a SIPRelay call to a deaf individual
Hearing customers can place SIPRelay calls to deaf and hard-of-hearing individuals by dialing their 10-digit local or toll-free number—the call will connect to the CA and deaf recipient automatically. Hearing users can also place calls by dialing the toll-free number 1-866-SIPRelay (1-866-747-7352) and giving the AIM Screen Name of the deaf individual to the Communications Assistant (CA), who will then connect the call. When the deaf individual is logged in to AIM on either their mobile device or their PC, they will receive a message alerting them of an incoming SIPRelay call.
If there is no answer, the hearing caller can decide to leave a message as long as the deaf person is still logged in to AIM. They will receive the message the next time they are available.
> SIPRelay Contact Cards
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