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Who is SIPRelay for?
SIPRelay is designed for deaf and hard-of-hearing individuals who wish to communicate from anywhere at anytime with a mobile device and/or personal computer (PC).
How much does SIPRelay cost?
SIPRelay is a free service.
What are the minimum requirements to use SIPRelay?
Using a PC:
- Windows-based Pentium II Computer
- 128 MB RAM (256 MB RAM recommended)
- 20 MB free disc drive space
- Internet Explorer 5.0 (with Java plug-in JDK 1.1 or later)
- Internet connection (dial-up or high-speed)
Using a Mobile Device:
- Any mobile device that runs AIM® or a BlackBerry® Wireless Handheld running SIPRelay Mobile for BlackBerry®
- A wireless service plan that include text messaging capabilities.
What browsers are currently supported?
SIPRelay currently supports Microsoft Internet Explorer 5.0 or higher. Please contact SIPRelay technical support if you have any questions about your browser supporting SIPRelay at support@sorenson.com.
Is SIPRelay different from other IP Relay services?
SIPRelay has some unique features that make it the best choice for IP Relay which include:
- No need for a high-speed Internet connection - a regular modem is all that you need.
- Time-saving service that eliminates the need to use GA or SK.
- Intuitive PC interface
- Deaf-centric commands
Can I save or print my conversation when using SIPRelay?
With the "Print" and "Save" buttons on SIPRelay - you are able to print and save your conversations using SIPRelay. You must save the dialogue as a file as the instructions request, and you will be able to then print or save your conversation for later reference.
Were deaf individuals involved in creating SIPRelay?
Yes. Sorenson Communications has many deaf employees who contributed to the research and development of our IP Relay communication tool. One example of this is the intuitive use of GA or SK commands. With the feedback from deaf and hard-of-hearing individuals, GA and SK are replaced with the "Enter" command at the user's discretion. Sorenson Communications involves the deaf and hard-of-hearing when we develop our products and services. If you are interesting in working for Sorenson Communications, please visit
www.sorenson.com/jobs
to view the available positions within the company.
Where are my IP Relay calls being taken?
SIPRelay calls are individually taken by a trained Communications Assistant (CA) at the SIPRelay Call Center.
Can I complete 900 number pay-per-calls through SIPRelay?
No. SIPRelay does not accept 900-number calls.
Can I complete Spanish calls through SIPRelay?
Yes. SIPRelay can process Spanish-to-Spanish relay calls.
Can I place an international call?
SIPRelay does not accept international calls.
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