Frequently Asked Questions
The following are frequently asked questions (FAQs) and answers about SIPRelay.
SIPRelay is designed for deaf and hard-of-hearing individuals who wish to communicate from anywhere in the US or its territories, at anytime with a mobile device and/or personal computer (PC).
Customers must be registered with mySorenson before they are able use SIPRelay. Please visit www.mysorenson.com to create an account. Once your account is created, you will receive a free local 10-digit number. You will also be able to make and receive SIPRelay calls.
No. SIPRelay does not accept 900-number calls.
Yes. SIPRelay can process Spanish-to-Spanish relay calls; simply say "Espanol" when you reach a Communications Assistant (CA) to be transferred to a Spanish-speaking CA or use SIPRelay Mobile and select Espanol in the options menu of the application.
